Why are we Unique?
More than a rented apartment, better than a boutique hotel.
Executive Residence with customisable services, to suit your lifestyle.
Live stress free in Lagos!!
More than a rented apartment, better than a boutique hotel.
Executive Residence with customisable services, to suit your lifestyle.
Live stress free in Lagos!!
More than a rented apartment, better than a boutique hotel.

 

Guest Policy Document / Terms & Conditions

These are the Terms & Conditions under which Millennium Apartments & Studios. 14B, Adewale kolawole Crescent, Off T.F. Kubuyi St. Lekki Phase 1. Lagos. Nigeria.

Terms and Conditions of Hire, Rent and stay
Definitions

Millennium Apartments”, “Millennium Serviced Apartments”, “Us” or “We” 'Property or Facility Manager', refers to Millennium Apartments & Studios Ltd.
Client is the person who arranges the accommodation – they could also be the Guest.
Guest” or “Resident” is the person who resides at the property – they could also be the Client.
Apartment” or “property” – is an apartment unit of Millennium Apartments & Studios at 14B Adewale Kolawole St. Lekki 1.
Fee” or “Rates” or “Tariff” is the rental for the apartment and inclusive services which is payable in advance.
Inclusive Services” means housekeeping service twice per week, linen and towel change twice per week, use of electricity, gas, water, sewerage, TV licence.

The term “Serviced Apartment” means the following: - A furnished and equipped apartment, accessed by corridors, stairwells and any common part of the building, inclusive of gas, electricity, water, drainage and sewerage, a twice per week cleaning and linen service.

Scope
1.1   Your stay with Millennium Apartments is not intended to confer exclusive possession on either the Client or Guest nor to create the relationship of landlord and tenant between Millennium Apartments and either the Client or the Guest. Neither the Client, nor the Guest will be entitled to any tenancy, or any assured short hold or assured tenancy or to any statutory protection under Lagos State tenancy law, or to any other statutory security of tenure now or upon the determination of this Agreement.

1.2   These conditions are set on the basis upon which Millennium Serviced Apartments accept any bookings to rent its serviced apartments. These conditions are accepted by you whether you are a guest or booking on behalf of others. Furthermore, by visiting and using our website, Facebook page or property, you also agree to comply with our herein listed Terms and Conditions.

2.   Pricing
2.1   Rates are subject to change without notice.
2.2   VAT is charged at the rate in force at the date of invoicing. Currently, 5% and L s c tax rate is 5%.

3   Agreement for Occupation
3.1   Millennium Apartments permit the Client to occupy the property, such occupation being by the Guest personally only and to use Millennium Apartment’s furniture and effects for the accommodation period. All visitors to the apartment are the responsibility of the guest and client.
3.2   You must be 18 years or over when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any losses suffered or incurred by you.
3.3   We reserve the right to refuse to accept any booking for whatever reason.
3.4   If you want to increase your length of stay then we will do everything possible subject to availability of accommodation to find something suitable for you. It must be borne in mind that this may not always be possible.
3.5   The accommodation of children under the age of 15 must be by prior special arrangement and subject to guests providing adequate adult supervision. Millennium Serviced Apartments strongly advises against minors staying alone for safety reasons, as our apartments may have gas cooking facilities, sharp knives, internal stairs and bathtub which could be hazardous to minors staying alone. We cannot accept any responsibility for injury caused by an unsupervised minor staying in our apartments, nor can we provide the service of supervising and caring for a minor during their stay.
3.6   When Guests with small children occupy the Property, the Guest undertakes to provide all suitable childproofing safety equipment, and notify us in advance of the presence of children (under the ages of 15).
3.7   Although accommodation is confirmed in advance, the exact apartment cannot be guaranteed prior to arrival.
3.8   You must not exceed the maximum number of guests allowed in an apartment. If the number of people permitted to occupy an apartment is exceeded (which would be in breach of Health and Safety Regulations and our insurance policies) We reserve the right to move excess occupants and charge for additional apartments or request the excess occupants to vacant the property, or terminate the stay of the guest or client immediately.

4.   Booking and Paying for your Accommodation
4.1   Bookings can be made online or by telephone, for confirmation of bookings, the value of the whole stay is required as deposit if the stay is less than 1 month. For stays of over 1 month and above, a month’s deposit is required.
4.2   The balance for stays over 1 month, has to be paid in cleared funds before your rental commencement date or before checking in.
4.3   Payments can be made by cash, cheques, credit or debit cards, or by bank transfers, however a 7 working-day allowance is necessary in order for cheque payments / bank transfer to be cleared. Accordingly, payments cannot be accepted by cheque or by bank transfer within a week from the arrival date.
4.4   The Client will pay to Millennium Apartments and Studios ltd Or The Avenue Leisure concepts ltd as directed:- The Client and guest is responsible for any damage caused to the allocated rooms or the furnishings of the apartment and common hallways, landing areas, recreational areas, lounges, gym, car parking area. If any act, default or neglect by the guests or clients results in damage or complaints from other guests, the customer shall be liable to pay to Millennium Serviced Apartments on demand the amount required to make good or remedy such damage.
4.5   A security deposit covering breakages and damages is required at the time of booking. The deposit will be refunded at the end of your stay, following our inspection of the apartment used by you and the settlement of all charges owing to Us. We will provide the booker by email a breakdown of the issues and costs of rectifying them. We reserve the right to charge the company or individual who made the booking at the address provided. You must pay this invoice within 7 days of issue.
4.6   Where security deposits are cleared and encumbered after your stay, it will be returned in the form of a cheque or cash. Should the issue for loss or damages be implemented, we will notify you confirming the extent of the loss and or damage and the value claimed. Failure to meet these terms may result in a cancellation without advance client notification.
4.7   We expect the apartment to be left in a reasonable state on departure. If, at our discretion, additional cleaning is required on departure, the cost of this cleaning will be charged as an additional charge.

5. Cancellation
5.1   In the unlikely event we have to cancel or make a change to your accommodation we will use all reasonable efforts to contact you as soon as possible to explain what has happened and to inform you of the cancellation or the change. If possible we will offer alternatives but should these alternatives be unacceptable to you the booking will be treated as cancelled and we will refund any money you have paid to us within 7 days of any cancellation.
5.2   We shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our control (force majeure). In these Conditions “force majeure” means any event or consequences thereof which could not have been reasonably avoided, by us even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or manmade disaster, fire, adverse weather conditions and all similar events outside our control.
5.3   If you wish to alter your booking, we will use our best efforts to accommodate your requirements, however, you will be obliged to pay any additional expenses incurred as a result of alteration. In addition, we may charge, at our discretion, an amendment fee to cover the necessary administrative costs incurred.
5.3.1.   If you wish to cancel your booking, any cancellation must be notified to us in writing. The day we receive your written notification of cancellation is the date on which your booking is cancelled.
*   A cancellation charge may be payable, based on the number of days before the booking start date that we received your cancellation.
*   You will receive a full refund if you cancel up to 7 working days in advance.
*   For other cancellations less than 7 working days prior to booked arrival date, you would be liable for the first 7 nights rates for your stay; however you would receive a refund for the rest of your stay paid for, (less the charges stated above).
*   Please note that all special offer bookings are both non-refundable and non-transferrable once bookings are made and paid for.
**   To cancel your reservation, send us a cancellation email notification titled ‘Booking Cancellation’ to: Admin@MillenniumApartmentsAndStudios.com
5.4   If you fail to arrive by midday on the day after the start date and do not advise us of a late arrival we will treat the booking as a No show by you. ** No refunds will be made for non-arrivals/ No shows.

6.   Arrival and Departure Times
6.1   The earliest check in time is 2.00pm on the day of arrival.
6.2   The latest check out time is 11am on the day of the departure. Departure can be extended for further charges. It is the responsibility of the guests to leave the apartments clean and unoccupied as they come down to the concierge for apartment damage checks before 11am. Guests that have not checked out by 11.00am will automatically incur a late checkout charge of a half day rate up to 4.30pm and a full day’s rate after that.

7.   Right to Decline
Millennium Serviced Apartments reserves the right to refuse, alter or cancel a booking, even after the receipt of final payment. In addition, the company is relieved of all liability should reserved accommodation not be available due to circumstances beyond our control. In such an instance, alternative arrangements will be made in similar accommodation or a full refund will be offered. However, no refund or liability will apply to a situation where a resident is requested to vacate, or leaves of their own accord, prior to the expiration of the booking.

8.   Behaviour/ Client’s Obligations
8.1.   The apartments provided by Millennium Serviced Apartments are for residential purposes only and not to be used for any illegal or immoral purposes.
8.2.   The person who made the booking (the Client) will guarantee and be held responsible for the behaviour of the guests in his / her party group and any visitors.
8.3   Guests are not to do or permit any act that would make any insurance policy on the Property void or voidable or increase the premium.
8.4   Guests are to ensure that at the end of this Agreement the Property is cleared of the guest’s effects and left in good repair and clean condition and make good, pay for the repair or replacement of such items of the fixtures, furniture, furnishings and other effects as shall be broken, lost, damaged, or destroyed save as for reasonable wear and tear.
8.5   Guests are not to do anything that may cause a nuisance or annoyance to Millennium Apartments or to any other occupier or guest, and will behave always in a responsible manner, respect the apartment, our staff, our representatives and other occupants within Millennium Serviced Apartments. Noise should be kept to a minimum between the hours of 10pm and 7am. This also includes not causing any kind of nuisance or disruption towards other residents and/or neighbours.
8.6   Guests are not use the Property for residential purposes only and not for any business use.
8.7   Guests are not to make any alterations to the Property.
8.8   Guests hereby Indemnify and keep Millennium Apartments fully and effectively indemnified against all losses, claims, demands, actions, proceedings, damages, costs of expenses or other liability or right arising in any way from this Agreement.
8.9   Guests are not to assign, underlet, sub-licence, charge or part with possession of whole or any part of the property, take in lodgers or share occupation of the Property with any persons, in any way.
8.1.0   Guests are not to sell, loan, charge or otherwise dispose of or part with possession of any of the contents located at the property including without limitation Millennium Apartment’s furniture and effects.
8.1.1   Guests are not to hang on the outside of the Property, hallways, poolside, terrace, any items, flower pot or similar object or any clothes or other articles.
8.1.2   Guests are not to block or put noxious or damaging substances into the sinks, baths and lavatory cisterns or waste or soil pipes in the property or allow them to overflow.
8.1.3   Guests are not to leave the entrance door to the Apartment open. All windows must be closed when not in the Apartment or during bad weather and raining season to prevent flooding risks.
8.1.4   Guests are to take all reasonable precautions to prevent fires by keeping the Cooking & ironing equipment etc. switched off when not in use, and also at all times when the apartments are not occupied.
8.1.5   Guests are to report any plumbing, electrical or general problem to Millennium Apartments as soon as is practicably possible and to desist from attempting to remedy such problem on their own.
8.1.6   Guests are to maintain properly insured to their full replacement value all of the Client’s and/or guest’s personal property which is kept either at the Property or on the guest’s person.
8.1.7   Guests are not to leave or store any valuable personal possessions anywhere in the Property where they can be easily viewed by third parties, or outside their apartments.
8.1.8   Guests are to use all equipment provided at the Property strictly in accordance with its operating instructions and not for any purpose other than its intended use.
8.1.9   Guests are to obey all notices, signs, rules on conduct, carriage, safety, security, maintenance and general usage of the property and its provided facilities, fixtures, furnishing and equipment established by Millennium Apartments and its Staff. These may from time to time be communicated to the client or guests in writing, as notices, emails or just verbally.
8.1.10   Guests are not to bring to, or prepare or cook or consume any food or beverage in any areas outside their apartments. Only food or drink that is produced and served by Millennium Apartments may be consumed in the common areas, poolside, terrace and or lounge and grounds. Guests are not allowed to bring any beverage or food into the Morgan’s Resident’s lounge.
8.1.11   Guests are not to play ball games inside or within the grounds of the apartment.
8.1.12   Guests are not to install any portable cooking appliances, camping stoves or similar items in the apartment.

9.0.   NO PARTY & NO EXECESSIVE NOISE POLICY
Millennium Serviced Apartments prides itself on being an oasis of calm where families, business Persons and other professionals may enjoy. We may evict a guest or visitor without warning, should conditions warrant. Physical abuse towards staff, residents, other guests or security personnel will result in eviction and a life-time ban from all Millennium Serviced Apartments locations, and escalation as appropriate with the proper authorities.
Our “No Party & No Excessive Noise” policy, which will be pointed out again upon check-in at the concierge point, will be strictly enforced. Any subsequent damage caused will also be charged to the guest.
Any person/s found to be creating excessive noise, having a party in their apartment or exceeding the number of permitted guests (listed in the max sleeping number of the apartment type), will be evicted without refund.

9.1   EVICTION OF A GUEST
Millennium Serviced Apartments may evict a guest or visitor without warning, should conditions warrant such as;

-Intoxication and unsavoury behaviour
-tampering with any of the safety or security systems, appliances and equipment.
-Overcrowding - when the number of persons staying in the apartment exceeds the maximum number of sleeping positions designed for and allowed
-Physical or verbal assault towards staff, residents or other guests. Millennium Serviced Apartments reserves the right to ask that guest to leave and forfeit any monies paid and will require the guest to pay for any damage caused.
-Wilful damage to Millennium Apartments property
-Any incident for which the police need to be called onto the premises
-Any behaviour posing a safety threat to others
-Ignoring advice to reduce excessive noise (music or other noise)
-Throwing of objects over apartment balconies or from windows
-Smoking in the property (except at the approved pool- sit out and the roof terrace only). (A $100 cleaning and deodorizing fine also applies. See smoking policy)
-In the event that a guest fails to pay immediately upon demand any amount owing to Millennium Serviced Apartments, pursuant to the booking and accommodation (including without limitation those incidentals such as telephone, cleaning, etc. set out above) Millennium Serviced Apartments reserves the right to deny access to the guest and ask that they vacate the premises.
-If a guest is suspected of carrying out illegal acts on the premises, that guest / occupant will be asked to leave and the appropriate authorities will be notified. All monies paid will be forfeited.

9.2   RIGHT OF ENTRY:
In the event that the Millennium property /facility Management has a legitimate cause for concern or if the guest has not been seen or able to be contacted over a period of time the apartment may be entered by the Property Manager or their delegate to ensure the safety and comfort of other guests and our property.

10.   Accommodation
For insurance and other statutory and legal reasons, please ensure that the total number of guests staying in each apartment and in group bookings does not at any time exceed the maximum number of permitted occupants in that apartment. Each apartment has a specific maximum number of occupants allowed. Please ask.

11.   Limit of Liability: Loss, death, damage.
We do our best to ensure your booking arrangements and stay are satisfactory, however Millennium Serviced Apartments and its employees do not accept any liability whatsoever for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.

12.   Any guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos etc.) must use the appropriate adaptor. A Non-UK plug used without the appropriate adaptor/transformer is a serious fire risk. Guests found to be in breach of this rule may be asked to leave with immediate effect, without refunds of any balances as they will invalidate our insurance policies. Please ensure that all heating and cooking appliances are switched off and stored safely before leaving the apartment.

13.   You must take all necessary steps to safeguard your personal property and we accept no liability to you in respect of damage to, or loss of, such property.

14.   Cars and their contents are left in car park at owner’s risk. Please ensure that cars are locked and possessions are left out of sight.

15.   Lost property will be kept only for 1 week after departure or forwarded on request and at the guest’s expense within then.

16.   Keys
16.1.   Unless otherwise agreed, Millennium Apartments will issue to the Client or Guest a set of keys (or an electronic key card(s) to the property). If at any time the Client or Guest loses the keys, they must notify us as soon as possible and we will instruct a locksmith to change the lock/key(s) at a cost charged to the Client or Guest, or replace the key card at a charge of $20 each. It is the guest’s responsibility to ensure that they keep possession of all issued keys, at all times and that they are returned safely on the day of departure. Do not give your keys to any person or staff for any reasons. If you do you will still be liable for any eventualities.
16.2   Guests are not to change any lock to the Property or have any duplicate keys made.
16.3   Millennium Apartments will retain a set of access keys allowing us access the apartments to provide the services set out in the Agreement and any necessary maintenance and also to inspect the Property and carry out repairs to the structure, roof, exterior or any services, appliances or equipment therein. We reserve the right to enter the Property at any reasonable time during your stay for essential maintenance or if we suspect damage has been caused, or in an emergency. We will make reasonable efforts to contact you before entering the property.

17.   Pets
Pets are not allowed on the premises at any time. Guests are not to keep any animals, insects, birds or reptiles in the Property.

18.   Smoking
Lagos State has passed a law prohibiting smoking in public places. This is now an offence punishable by law. We hold a strict no smoking policy; smoking is not permitted in any area indoors within the building of Millennium Serviced Apartments. If this rule is not adhered to we reserve the right to implement a charge to cover the cost of deep cleaning ($100) plus out of letting time, as well as asking terminating the stay of the resident.
**   (Smoking however is only permitted in the designated areas as the roof terrace and the pool sit out areas only).

19.   Quality, Feedback and Complaints
We are committed to providing high quality accommodation and we welcome feedback from our guests.
19.1   In the event of a complaint, it should immediately be brought to the attention of the Facility-manager. If this fails to satisfy your complaint, please send your complaint details to Millennium Serviced Apartments. A written letter of complaint by email should be provided within 7 days of departure and we will do all we can to address / resolve it.

20.   Default by the Customer
It is consumer responsibility to ensure that all documentation and details issued to you by Millennium Serviced Apartments are correct. In the event that you do not agree with the documentation, this must be brought to our attention immediately.

21.   SERVICES PROVIDED:
Full house keeping and cleaning with provision of fresh beddings and towel changes are twice a week. We offer also a complimentary daily re-fresh on all other days. (A daily re-fresh is simply all beds made and bins emptied out).
Should during your stay, you require an additional full service cleaning outside the normal cycle; this can be arranged at an extra fee. Upon your request at any time.

22.   RUBBISH REMOVAL:
A rubbish bin is provided in each apartment and removed on a daily basis during the re-fresh. Bags are provided for this purpose. To prevent confusion or accidental loss of items, only bagged refuse will be removed.

23.   Bed Linen and Towels
Bed linen and towels are provided in all our apartments, if additional towels and bed linen are required these can be provided for an additional fee. For longer stays, we inclusively provide a twice-weekly change of fresh bed linen and towels.

24.   Special Requests
Requests for specific apartments, cots and camp beds etc. must be made at the time of reservation; these are subject to availability and may incur additional costs.

25. FREE INTERNET
Wireless Broadband Internet is provided FREE and is usually available at all our properties, in Wi-Fi zones. However, the management will not be liable for loss of this service due to connection, environmental or human error and no support service is available. For this reason, Wireless Broadband Internet is not a contractual provision. Neither Millennium Apartments nor its employees assume any responsibility for any damage to your computer or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorised access or viruses.

26. Swimming Pool, Roof terrace & GYM:
These are provided FREE. However, the management will not be liable for any loss, damages, death, injuries, accidents or losses of any kind arising from our provision or otherwise of them. For this reasons, they are not contractual provisions. Neither Millennium Apartments and Studios Ltd or its employees assume any responsibility.

-The opening and closing of the pool is entirely at management’s discretion.
-Obey the pool and gym open / close times.
-Use of the pool is prohibited when under the influence of alcohol.
-Minors are not allowed in the pool or pool sit out areas unsupervised.
-The pool and gym are only meant for the use of residents. Visitors are not allowed to use these facilities.
-Use of the pool and gym are entirely at user’s risk.

27.   Disabled Persons
It shall be the consumer’s responsibility to disclose to Millennium Serviced Apartments, prior to booking, any relevant physical or mental condition of any member of the party. We reserve the right to decline to provide accommodation for a disabled person where we believe the apartment would be inconsistent with the needs of that person.

28.   Late Arrivals
Failure to notify Millennium Serviced Apartments of a late arrival may result in your reservation being cancelled and 100% of the rental charge will be held, as it will be treated as a no show.

29.   Confirmation of Booking
All bookings are subject to availability and written / email confirmation.

30.   Termination of this Agreement
30.1   This Agreement may be ended by Millennium Apartments without notice: -
30.2   If the Accommodation Fee is not paid on the Payment Day or if the Client is in breach of any of the Conditions and/or
30.3   If the Client becomes bankrupt, has an administration order made against him or her or has a judgment enforced or entered against him or her.
30.4   Millennium Apartments may also terminate this Agreement at any time on giving the Client written notice.
30.5   The Client will at the end of the Accommodation period return to Millennium Apartments all keys to the Property and give Millennium Apartments vacant possession of the Property.

31.   Health and Safety
We want your stay to be as comfortable as possible. Your failure to comply with our best practices may be considered as a breach of contract and the Guest being asked to leave.
31.1   The pool, area has set opening and closing times. You must abide by them.
31.2   Guests should keep the apartment free of hazardous objects at all times and not to leave it in a condition that would make it unsafe for our housekeepers, staff, guests or themselves to use.
By signing these terms and conditions you agree to abide by the terms of the Policy.

32.   Data Protection Policy
Millennium Apartments are required to gather certain personal data about Clients for the purposes of satisfying operational and legal obligations. This personal data will be subject to appropriate legal safeguards.

FORCE MAJEURE:
Guests and booking agents of Millennium Serviced Apartments are allowed partial impossibility in an agreement (Accommodation Reservation and or Group Accommodation Agreement), where the performance of the agreement by either party is subject to acts of God, war, terrorism, government regulations, national disaster, strikes, civil disorder or curtailment of transportation facilities beyond the control of the parties making it inadvisable, illegal, or impossible to fulfil some or all of the agreement. The Agreement may be terminated without penalty for any one or more of such reasons by written notice from one party to the other.

© Copyright Millennium Apartments & Studios Ltd. 2014 ‘Millennium Serviced Apartments’ is a registered trademark The Apartments are operated by Millennium Apartments & Studios Ltd. which is registered in Nigeria. Telephone 01-775 5576, 295 4566.

 

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14B, Adewale Kolawole Crescent,
Lekki Phase 1, (Behind Oniru Estate)
Eti Osa, Lagos
Nigeria

Tel: +234-1-775 5576, +234-1-295 4566
Email: Admin@MillenniumApartmentsAndStudios.com

         

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